TAMA Program Description General Overview:
The Workplace Violence & Harassment Prevention Program includes three distinct courses that meet or exceed legislated, regulated, and typical best practice requirements.
Bronze: Workplace Violence & Harassment Prevention Course for Employees
This is an introductory course for all employees. It outlines general rights and responsibilities that all employees need to know.
Silver: Workplace Violence & Harassment Prevention Supervisor’s Toolkit
This course includes all of the Bronze level content and provides additional information and resources specifically for supervisors. Supervisors and managers have a greater burden responsibility in dealing with workplace violence and harassment. The Workplace Violence and Harassment Prevention Supervisor’s Toolkit provides additional support for these individuals.
Gold: Workplace Violence & Harassment Prevention Program Implementation Kit
This course explains how to implement a comprehensive, company-wide Workplace Violence and Harassment Prevention Program. The Gold course is recommended for the select individuals within an organization who have been tasked with implementing a company wide workplace violence and harassment prevention program.
Each course is designed to support different groups of employees in an organization. Employees only need to complete the course or courses that apply to them.
All three courses are delivered on-line in an easy-to-learn environment. Multimedia presentation and real-life examples ensure all courses are relevant and interesting. Each course includes exercises to reinforce learning, as well as on-line evaluation and certification.
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Program Objectives
This program is intended to reach every employee within an organization. The role of an employee within the organization will determine which courses are relevant for that employee. When all employees have completed this program, the organization will be staffed with a complement of employees qualified to:
- Identify and define workplace violence and harassment
- Respond appropriately to workplace violence and harassment
- Manage personal relationships in a positive manner
- Assist co-workers to manage contributors to stress
- Understand legislation and regulations relevant to workplace violence and harassment
- Appreciate their responsibilities within the organization’s workplace violence and harassment policies
- Leverage specified tools to handle volatile situations
- Identify internal and external resources that can be used to respond to workplace violence and harassment
- Determine when external support is required
- Complete basic information gathering in support of an investigation
- Leverage techniques to defuse hostile or violent situations
- Understand the criminal and civil legalities surrounding violence in the workplace
- Evaluate potential civil and criminal liability
- Explore ways to mitigate problems that could lead to legal action
- Discuss crisis development
- Identify and assess potentially dangerous situations
- Plan for contingencies; anticipate and prepare for ”worst case” scenarios
- Appreciate the phenomenon of bullying and how toxic work groups can develop
- Understand how life stressors may trigger a violent outburst in the workplace
- Examine their own boundaries and biases and how to remove barriers from the situation
- Develop and implement violence and harassment prevention policies and procedures
- Manage a Crisis Management Team
- Complete threat evaluations
- Create and maintain a reporting and tracking system
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Course Pricing
Bronze: Workplace Violence & Harassment Prevention Course for Employees - $24.95 per person
Silver: Workplace Violence & Prevention Supervisor’s Toolkit - $49.95 person
Gold: Workplace Violence & Harassment Prevention Program Implementation Kit – pricing available by estimate
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Detailed Course Descriptions:
Bronze: Workplace Violence & Harassment Prevention Course for Employees
Descriptive Phrase:
This is a basic workplace violence and harassment prevention course. Course topics include:
- Historical and Legislative Overviews
- Violence and Harassment Definitions
- Sexual Harassment
- Recognizing Workplace Violence and Harassment
- Responding to Workplace Violence and Harassment
- Reporting Workplace Violence
- Managing Workplace Relationships
- Defusing Workplace Hostility
- Additional Course Resources
Short Description:
Designed for employees at all levels, this introductory course satisfies provincial, federal, and state requirements for employee workplace violence and harassment prevention training. Participants will learn about current legislation, their own responsibilities, and general violence and threat assessment theory. Upon completing of this course, they will be able to report and respond to workplace violence and harassment.
Broad Description:
This course presents violence and threat theory in a user-friendly manner, benefiting employees in every industry in jurisdictions throughout Canada and the USA. It covers crucial elements of workplace violence and harassment in enough depth to meet, and often exceed, provincial and state legislation and regulations for front-line staff.
Silver: Workplace Violence & Harassment Prevention Supervisor’s Toolkit
Descriptive Phrase:
This course offers a comprehensive toolkit for supervisors and managers dealing with workplace violence and harassment. Course topics include:
- All Bronze Course Content
- Legislative Regulations for Supervisors and Managers
- Completing Risk and Hazard Assessments
- Receiving Formal and Informal Complaints
- Threat Assessment in the Workplace
- Handling Difficult Conversations
- Gathering Evidence and Reporting Findings
- Additional Course Resources
Short Description:
The Silver course focuses on the responsibilities of those in management or supervisory positions. It includes all Bronze course content with an emphasis on the added responsibility inherent supervisory and management roles. Additional strategies and techniques for addressing workplace violence and harassment are presented.
Broad Description:
The supervisors' course covers the advanced theory and unique skills supervisors need to successfully address workplace violence and harassment. This comprehensive course includes:
- reporting and tracking forms
- investigative checklists
- confidential white papers
- other reference materials
The course content and toolkit are designed to be used on the job on an ongoing basis. Regular updates will be available whenever legislation changes and as theories surrounding workplace violence and harassment develop.
Gold: Workplace Violence & Harassment Prevention Program Implementation Kit
Descriptive Phrase:
This course is targeted to individuals tasked with developing and implementing a workplace violence and harassment prevention program. These people are often senior employees that would form part of the crisis team in a company. This course is a comprehensive course that facilitates the development and implementation of a company-wide violence and harassment prevention program. Course topics include:
- Legal Requirements
- Development of Policies and Procedures
- Communication and Maintenance of Policies and Procedures
- Managing a Crisis Management Team
- Completing Threat Evaluations
- Reporting and Tracking
- Additional Course Resources
Short Description:
The Implementation Kit is a step-by-step guide for the in-house development and implementation of a wide-scale workplace violence and harassment prevention program. The comprehensive guide provides background information on relevant legislation and addresses all the requirements of a complete workplace violence and harassment prevention program.
Broad Description:
This course is designed for those responsible for meeting legislative requirements and developing related policies and procedures. A high-level overview of issues and theories provides a basis for decisions regarding workplace violence and harassment prevention, and the step-by-step procedure ensures that no issues or regulations are overlooked when implementing the prevention program. The implementation kit can be in any industry or environment, including both unionized and non-unionized workplaces.
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Course Selection Criteria:
The following criteria will help determine which courses are appropriate for each employee in the organization.
Bronze: Workplace Violence & Harassment Prevention Course for Employees
- All Employees should take this course to meet legal and regulatory compliance for workplace violence and harassment prevention and to better manage personal interactions and relationships
Silver: Workplace Violence & Harassment Prevention Supervisor’s Toolkit
- People in supervisory or management positions
- People that may receive or have to respond to workplace violence or harassment complaints
- Senior administrators who have direct reports that are managers or supervisors
- People responsible for initiating investigations into workplace violence or harassment complaints
Gold: Workplace Violence & Harassment Prevention Program Implementation Kit
- Senior Leaders
- Operational, Human Resource, and Health, Safety & Environment leaders
- People responsible for the implementation of a workplace violence and harassment prevention program
- People responsible for the administration of a workplace violence and harassment prevention program
- People responsible for the reporting and tracking process associated with a workplace violence and harassment prevention program
- People responsible for receiving and responding to complaints
- People responsible for evaluating and improving workplace violence and harassment prevention processes
Course Testing:
The Workplace Violence & Harassment Prevention Program provides a secure on-line environment. For detailed testing information please contact info@preventworkplaceviolence.com
Course Certificate Example
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Course Standards:
- Meets all provincial regulatory legislative standards
- Meets all Canadian federal legislative standards
- Meets all state legislation for workplace violence and harassment prevention
- Certified ATAP - Association of Threat Assessment Professionals
- Endorsed by Gavin de Becker and Associates
- American Society of Industrial Security (ASIS Intl)
- Meets the continuing education credit requirement for many professional associations
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