This introductory course is suitable for employees at all levels. It satisfies legislative requirements for employee training in all provinces and territories. Upon completion of the course, learners will understand workplace violence and harassment and will know how to respond to it appropriately.

Topics Include:

• Historical and Legislative Overviews
• Violence and Harassment Definitions
• Recognizing Workplace Violence and Harassment
• Responding to Workplace Violence and Harassment
• Managing Workplace Relationships
• Defusing Workplace Hostility